Ask away...

Yes!

We purchase our ingredients directly from farming communities and/or partnerships with fair trade suppliers throughout the world. We work with our cosmetic chemists to create products that are pure and natural. We avoid using harsh synthetic chemicals and controversial ingredients. The natural ingredients we use to create our goodies are in either their raw, refined or cold processed form and safe for external use.

Anita Grant is a Cruelty-Free company and only test our products on humans - our employees, interns, friends, and family, but never (ever) on animals! 

For further information regarding our Cruelty Free Policy please refer to this link.

We are not certified or licensed by the Soil Association this is purely due to the administrative and membership costs they impose. However, all of our organic ingredients are sourced from an accredited suppliers. However, we do declare, within our ingredients lists, the total percentage of organic ingredient(s) used within our products.

Plastic has been in the news, recently, and the information has been rather alarming.

Some types of plastics are known to leach toxins while others are considered to be ok to use.
For example, PET containers are considered to be “Good”, but we would rather err on the side of caution.

We want to keep you safe and use glass jars, bottles, recycled tissue paper, and cardboard boxes to package our products where ever possible. This way your fresh, made to order goodies are free from potentially harmful substances that have been known to contaminate plastic.

All the goodies, in our range of products, are 100% natural and are formulated to be extremely gentle even for the most sensitive of skin types. However, whilst our products are made from the most gentle of ingredients as well as being simple as possible in formulation we recognise that every body is different. As such we can not guarantee any one ingredient or product to be completely allergy-free for everyone. If you have concerns we suggest that you do a patch test on your wrist, inner elbow or behind your ear, prior to using any of our products for the first time.

No, none of the Anita Grant range of goodies contains parabens, DMDM hydantoin, PEGs, silicones, mineral oil, sodium polyacrylate, SLS, SLES, DEA, phthalate, urea, parafin, lanolin, artificial fragrances, fillers or any nasties.

All of our products are vegetarian friendly and vegan friendly.
However, we do use honey in our Rhassoul Deep Condishes, which are the only products not suitable for vegans.

We know that you'll love your goodies so much that they won't last that long! However, if your goodies are left unopened they should have a shelf life of around 6 to 24 months. Make sure you keep them in a dry place, away from direct sunlight. Once opened and stored correctly you'll need to refer to the PAO, ‘period after opening', symbol on the label. It's a diagram of an open jar with a number, the number indicates the time period in months that your goodies will last after opening, when stored correctly. 

We hate it when the goodies you want are out of stock! It's probably because another fan got there first. However, most goodies are back in stock within two weeks so do keep checking the website, or our Instagram, Facebook Fan Page or Twitter for any updates.

We make all of our goodies in small batches, daily, to ensure that you receive them at their freshest and most optimum. We only use the highest quality ingredients in our goodies. As with all botanical ingredients the appearance *may* differ slightly from time to time it's just further evidence that you're purchasing freshly made, totally natural hair care and skin care goodies.

Certainly, contact us by phone on +44 (0) 1494 521 110 Monday to Friday from 9:30am to 4:30pm (Closed public holidays) 

Only if you wish, it’s entirely up to you. 

You can checkout without registering for an account.

However, it will be easier for you to order more goodies in future if you already have an account with us.

Contact us using the message app at the bottom right. We have loads of natural hair and skin care goodies that are perfect for you. We're here to help so don't be shy.

Your goodies will be freshly mixed, picked and packed within 24 hours after full payment has been received. When the status of your order is completed, you will not be able to amend it. If you have any queries please use the message button on the lower right hand side of the screen.

Certainly. 

At check-out, you will be able to populate a different shipping address and billing address. Please ensure that you provide us with the correct delivery address - as mistakes and/or errors can not be rectified and/or compensated after your order has been shipped. 

Yes. 

You’ll receive an order confirmation email shortly after payment has been received. If after placing your order, you have not received a confirmation email please check your spam or junk mail folder. If you have created an account, your order details will also be visible within your account page.

The status of your order will be displayed on your account page. When your order has been processed, the status will be updated to 'completed'.

• The majority of our packaging is glass. To avoid damages, and ensure your goodies arrive safely we usually ship larger orders separately.

• If any of your goodies are missing please contact us immediately.

Easily keep track of your most treasured goodies or the goodies you want to try by clicking:

• on the heart icon next to any item on our "Collections" page 
  
• or "Add to Wishlist" on the actual product page. 

You can access your "Wish List" from all of your devices by signing into your account and on “Wish List” on the top right hand corner of the navigation bar.

Shop or amend your "Wish List" by simply clicking on "Add to Cart" or “Select Options” if the item has more than 1 size, aroma or both then proceed to check out.

Click "Share Wishlist" to share your list with friends and family — it's never too early to start dropping hints ;)

Yes, everyone with an Anita Grant account can create a Wish List.
You can also share a copy of your Wish List with friends and family.

Yes, you can access and shop your Wish List from all devices. Simply sign in to your account and click on “Wish List” in the right of the navigation bar. Once in shop your “Wish List” by simply clicking on “Add to Cart” or “Select Options” and then proceed to check out.

From your "Wish List" page, click on the "Share WishList" button at the bottom left.
This will open your email. Enter the email address(es) of the person(s) to whom you want to send your "Wish List". 

We ship to over 100 countries, worldwide. 

Domestic: 

Within mainland United Kingdom, as well as Gibraltar, Guernsey, and Jersey.

Internationally: 

54 European (EU) Countries  

Aland Islands, Albania, Andorra, Armenia, Austria, Belarus, Belgium, Bosnia And Herzegovina, Bouvet Island, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Greece, Greenland, Guadeloupe, Holy See (Vatican City State), Hungary, Iceland, Ireland, Isle Of Man, Italy, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Moldova, Republic of, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Reunion, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, Ukraine.

Over 60 Non-European (Non-EU) Countries 

United States, Canada, Anguilla, Antigua And Barbuda, Argentina, Aruba, Australia, Bahamas, Barbados, Belize, Bermuda, Bolivia, Brazil, Cayman Islands, Chile, Colombia, Costa Rica, Cuba, Curaçao, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Falkland Islands (Malvinas), Fiji, French Guiana, Grenada, Guatemala, Guyana, Haiti, Honduras, Israel, India, Jamaica, Japan, Malaysia, Martinique, Mexico, Montserrat, Netherlands Antilles, New Zealand, Nicaragua, Panama, Paraguay, Peru, Reunion,  Russia, Saint Barthélemy, Saint Kitts And Nevis, Saint Lucia, Saint Martin, Saint Pierre And Miquelon, Sint Maarten, Singapore, St. Vincent, South Korea, Suriname, Trinidad and Tobago, Turks and Caicos Islands, Taiwan, United Arab Emirates, United States Minor Outlying Islands, Uruguay, Venezuela, British Virgin Islands.

If your country is not listed please contact us.

Non-EU Member States:

When ordering products directly from Anita Grant, you are considered to be the “importer of record”, and such customers must comply with all laws and regulations of the country in which you are receiving the goods. Additional charges for customs clearance must be borne by you. Customs policies vary from country to country, so you should contact your local customs office for further information. We have no control over customs charges and cannot predict what they may be.

Click here for our shipping rates and delivery times.

Returns Policy:

In addition to the Distance Selling Regulations, Anita Grant also offers returns of any product(s) should you change your mind. Items must be returned within 28 days of receipt, and must be returned in the same condition that it was received by the customer. Customers can claim a refund on their returned purchases, or choose to exchange them for a different product. For returns made by customers outside the Distance Selling Regulations, you will be entitled to a refund of the full monetary value of the goods that are returned, at the price at which they were originally purchased.

We cannot refund or exchange: items that have been opened, tested or partially used and which cannot be returned in the same physical state to which they were purchased; and electronic gift vouchers.

All items returned must be in the original condition that the customer received them in and must be unused, unopened, and in their original packaging. Packaging includes ensuring that side labels are affixed in their original state, and unopened/unbroken, all tamper seals intact and boxes unopened. All returned goods will be inspected before refunds are issued to ensure an “as new” condition. However, please note that items are your responsibility until they reach our office. It is important that you ensure that all returned items are wrapped in suitable packaging, to prevent damage to the items or their packaging. We are not responsible for any items that are returned in error. As a precaution, we strongly recommend that you use a delivery service that insures you for the value of the goods that you are returning. This protects you against lost or damaged goods. We can not refund shipping costs.

When returning items, please ensure that you include all of the following information:

a) Full Name
b) Address, as provided on the original order
c) Order Number, so that we can identify your original purchase
d) Reason for Return or Exchange

All returned goods should be sent to Anita Grant Ltd:

Anita Grant 
Returns Facility
​​​​​​​Suite 4
Wesley Court, 4a Priory Road
High Wycombe
Buckinghamshire, England
HP136SE
United Kingdom

Return to Sender:

If your goodies are returned to Anita Grant for any reason, including:

a. Non-delivery

b. Incorrect address provided

c. No one available to sign for and/or collect your goodies

An additional charge will be incurred to cover re-delivery costs.

We accept all major credit cards and PayPal.

We use SSL technology (Secure Socket Layer) to protect your personal information when it's being sent across the Internet. It's supported by Chrome, Firefox, Microsoft Internet Explorer, Safari and all other popular browsers. SSL technology prevents your information from being accessed when you are submitting it. We use SSL to encrypt sensitive information before it is sent across the Internet.

At checkout:

• select PayPal. 
  
• log in to your PayPal account.
  
• confirm the payment. 
  

Phone:

+44 (0) 1494 521 110

Email:
justforyou@anitagrant.com

Please ensure that you're providing the email address that corresponds with your Anita Grant account.
If you wish you can create a new password.
Still no joy, then contact us via the message app below or give us a call - We're here for you!
+44 (0) 1494 521 110
Monday to Friday 10:am - 4:00pm (GMT)
except national & international holidays.

Monday to Friday 10:am - 4:00pm (GMT) 

except national & international holidays.

We can't take payments over the phone, as yet?
However, we're working on it - so watch this space.

You can if you wish but you don't have to register or create an account.

If you do create an account with us you'll be updated about the status of your orders and will have a record of previous order. Also, you'll be able to stash goodies on to your Wishlist and access them at ease.

To register and create an account simply go to "Register" at the top of the Home page.

Enter your:
First Name
Last Name
Email Address
Password (of your choice)
Press the "Register" button

We tried to transfer the points you accumulated from our old website, to our new website. 

But the databases were not compatible.

However, our new points system will be of benefit to all of our customers. 

We are manually compiling the data from our old website database and will manually transfer all accumulated points to our new system on an individual basis.
Your previously earned points are safe.

We were unable to transfer login details from our old website to this one, our new website.
You will need to re-register and create a new Anita Grant account.
It's really easy to do and won't take no more than 2 mins, tops.
You can register here.
We apologise for any inconvenience this has caused.

All of our offers and incentives are subject to change or cancellation without notice.
If you have an offer that is no longer valid please contact us.

Yes, when you have finished shopping and have placed all of your Anita Grant goodies in your shopping cart: 

• proceed by clicking "checkout"
  
• you’ll be prompted you to create an account

Our Lip Balms (Lippy Pucker) will be re-launched in mid 2020.
Hello Beautiful Mineral Foundation and eye shadow powders have been discontinued