We purchase our ingredients directly from farming communities and/or partnerships with fair trade suppliers throughout the world. We work with our cosmetic chemists to create products that are pure and natural. We avoid using harsh synthetic chemicals and controversial ingredients. The natural ingredients we use to create our goodies are in either their raw, refined or cold processed form and safe for external use.
We are not certified or licensed by the Soil Association this is purely due to the administrative and membership costs they impose. However, all of our organic ingredients are sourced from an accredited suppliers. However, we do declare, within our ingredients lists, the total percentage of organic ingredient(s) used within our products.
Plastic has been in the news, recently, and the information has been rather alarming.
Some types of plastics are known to leach toxins while others are considered to be ok to use. For example, PET containers are considered to be “Good”, but we would rather err on the side of caution.
We want to keep you safe and use glass jars, bottles, recycled tissue paper, and cardboard boxes to package our products where ever possible. This way your fresh, made to order goodies are free from potentially harmful substances that have been known to contaminate plastic.
All the goodies, in our range of products, are 100% natural and are formulated to be extremely gentle even for the most sensitive of skin types. However, whilst our products are made from the most gentle of ingredients as well as being simple as possible in formulation we recognise that every body is different. As such we can not guarantee any one ingredient or product to be completely allergy-free for everyone. If you have concerns we suggest that you do a patch test on your wrist, inner elbow or behind your ear, prior to using any of our products for the first time.
No, none of the Anita Grant range of goodies contains parabens, DMDM hydantoin, PEGs, silicones, mineral oil, sodium polyacrylate, SLS, SLES, DEA, phthalate, urea, parafin, lanolin, artificial fragrances, fillers or any nasties.
We know that you'll love your goodies so much that they won't last that long! However, if your goodies are left unopened they should have a shelf life of around 6 to 24 months. Make sure you keep them in a dry place, away from direct sunlight. Once opened and stored correctly you'll need to refer to the PAO, ‘period after opening', symbol on the label. It's a diagram of an open jar with a number, the number indicates the time period in months that your goodies will last after opening, when stored correctly.
We hate it when the goodies you want are out of stock! It's probably because another fan got there first. However, most goodies are back in stock within two weeks so do keep checking the website, or our Instagram, Facebook Fan Page or Twitter for any updates.
We make all of our goodies in small batches, daily, to ensure that you receive them at their freshest and most optimum. We only use the highest quality ingredients in our goodies. As with all botanical ingredients the appearance *may* differ slightly from time to time it's just further evidence that you're purchasing freshly made, totally natural hair care and skin care goodies.
Your goodies will be freshly mixed, picked and packed within 24 hours after full payment has been received. When the status of your order is completed, you will not be able to amend it. If you have any queries please use the message button on the lower right hand side of the screen.
At check-out, you will be able to populate a different shipping address and billing address. Please ensure that you provide us with the correct delivery address - as mistakes and/or errors can not be rectified and/or compensated after your order has been shipped.
You’ll receive an order confirmation email shortly after payment has been received. If after placing your order, you have not received a confirmation email please check your spam or junk mail folder. If you have created an account, your order details will also be visible within your account page.
Yes, you can access and shop your Wish List from all devices. Simply sign in to your account and click on “Wish List” in the right of the navigation bar. Once in shop your “Wish List” by simply clicking on “Add to Cart” or “Select Options” and then proceed to check out.
Within mainland United Kingdom, as well as Gibraltar, Guernsey, and Jersey.
54 European (EU) Countries
Aland Islands, Albania, Andorra, Armenia, Austria, Belarus, Belgium, Bosnia And Herzegovina, Bouvet Island, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Greece, Greenland, Guadeloupe, Holy See (Vatican City State), Hungary, Iceland, Ireland, Isle Of Man, Italy, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Republic Of, Malta, Moldova, Republic of, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Reunion, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, Ukraine.
60 Non-European (Non-EU) Countries
United States, Canada, Anguilla, Antigua And Barbuda, Argentina, Aruba, Australia, Bahamas, Barbados, Belize, Bermuda, Bolivia, Brazil, Cayman Islands, Chile, Colombia, Costa Rica, Cuba, Curaçao, Dominica, Dominican Republic, Ecuador, El Salvador, Falkland Islands (Malvinas), Fiji, French Guiana, Grenada, Guatemala, Guyana, Haiti, Honduras, Israel, Jamaica, Japan, Malaysia, Martinique, Mexico, Montserrat, Netherlands Antilles, New Zealand, Nicaragua, Panama, Paraguay, Peru, Russia, Saint Barthélemy, Saint Kitts And Nevis, Saint Lucia, Saint Martin, Saint Pierre And Miquelon, Saint Maarten, St. Vincent, Suriname, Trinidad and Tobago, Turks and Caicos Islands, United Arab Emirates, United States Minor Outlying Islands, Uruguay, Venezuela, British Virgin Islands.
When ordering products directly from Anita Grant, you are considered to be the “importer of record”, and such customers must comply with all laws and regulations of the country in which you are receiving the goods. Additional charges for customs clearance must be borne by you. Customs policies vary from country to country, so you should contact your local customs office for further information. We have no control over customs charges and cannot predict what they may be.
In addition to the Distance Selling Regulations, Anita Grant also offers returns of any product(s) should you change your mind. Items must be returned within 28 days of receipt, and must be returned in the same condition that it was received by the customer. Customers can claim a refund on their returned purchases, or choose to exchange them for a different product. For returns made by customers outside the Distance Selling Regulations, you will be entitled to a refund of the full monetary value of the goods that are returned, at the price at which they were originally purchased.
We cannot refund or exchange: items that have been opened, tested or partially used and which cannot be returned in the same physical state to which they were purchased; and electronic gift vouchers.
All items returned must be in the original condition that the customer received them in and must be unused, unopened, and in their original packaging. Packaging includes ensuring that side labels are affixed in their original state, and unopened/unbroken, all tamper seals intact and boxes unopened. All returned goods will be inspected before refunds are issued to ensure an “as new” condition. However, please note that items are your responsibility until they reach our office. It is important that you ensure that all returned items are wrapped in suitable packaging, to prevent damage to the items or their packaging. We are not responsible for any items that are returned in error. As a precaution, we strongly recommend that you use a delivery service that insures you for the value of the goods that you are returning. This protects you against lost or damaged goods. We can not refund shipping costs.
When returning items, please ensure that you include all of the following information:
a) Full Name b) Address, as provided on the original order c) Order Number, so that we can identify your original purchase d) Reason for Return or Exchange
All returned goods should be sent to Anita Grant Ltd:
Anita Grant Returns Facility Suite 4 Wesley Court, 4a Priory Road High Wycombe Buckinghamshire, England HP136SE United Kingdom
We use SSL technology (Secure Socket Layer) to protect your personal information when it's being sent across the Internet. It's supported by Chrome, Firefox, Microsoft Internet Explorer, Safari and all other popular browsers. SSL technology prevents your information from being accessed when you are submitting it. We use SSL to encrypt sensitive information before it is sent across the Internet.
Please ensure that you're providing the email address that corresponds with your Anita Grant account. If you wish you can create a new password. Still no joy, then contact us via the message app below or give us a call - We're here for you! +44 (0) 1494 521 110 Monday to Friday 10:am - 4:00pm (GMT) except national & international holidays.
You can if you wish but you don't have to register or create an account.
If you do create an account with us you'll be updated about the status of your orders and will have a record of previous order. Also, you'll be able to stash goodies on to your Wishlist and access them at ease.
To register and create an account simply go to "Register" at the top of the Home page.
Enter your: First Name Last Name Email Address Password (of your choice) Press the "Register" button
We were unable to transfer login details from our old website to this one, our new website. You will need to re-register and create a new Anita Grant account. It's really easy to do and won't take no more than 2 mins, tops. You can register here. We apologise for any inconvenience this has caused.