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Privacy
Our Privacy Policy sets out how Anita Grant Ltd uses and protects any information that you provide Anita Grant Ltd when you use this website. Anita Grant Ltd is committed to ensuring that your privacy is protected. Therefore, it is important for you to understand what information we collect about you during your visit and what we do with that information. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy policy. Anita Grant Ltd may revise this policy from time to time, as outlined in section 15 below. You should check this page periodically to ensure that you are happy with any changes. This policy is effective from the 20th of May 2018.
1. Information Collection
We do not collect personally identifiable information about you, except when you provide it to us directly or through a third party. For example, if you decide to complete a user registration form, complete an online survey or make a purchase, you may be asked to provide certain information such as: name and job title contact information including email address demographic information such as postcode, preferences and interests other information relevant to customer surveys and/or offers. If you decide to place an order, we will also require payment information: your delivery address your billing address credit card number expiry date NOTE: You will be transferred to a third party service provider's website in order to submit payment information.
If you would prefer that we not collect any personally identifiable information from you, please do not provide us with any such information. Please note that if you do not wish to provide any personal information, you will not be able to make purchases on this Site. Sensitive information is not generally sought through our Site. Sensitive information includes data relating to: race and/or ethnic origin. If you do provide sensitive information, by providing that information you explicitly consent to us using it in accordance with this Privacy Policy. To protect your personal information, users registering at our Site must also enter a user name and password. Prior to your submission of your personally identifiable information to our Site, you will be asked whether you consent to the processing and transfer of your personal information in accordance with this Privacy Policy. If you consent, you will be able to submit your information to this Anita Grant Ltd Site.
2. Use of Personally Identifiable Information
We strive to provide you with a full range of personalised haircare, skincare and other cosmetic products and services designed to meet your unique hair and cosmetic needs. In order to provide you with this level of service, we may use your personal information in the manner described below:
a. Communications to Serve You
If you have elected to provide us with your contact information, e.g., by registering at the Anita Grant Ltd Site, emailing our Customer Service department or placing an order, we may provide you with service related announcements concerning the Anita Grant Ltd Site or contact you regarding your customer service requests or your order. For example, all registered users will receive a welcoming email to confirm their registration. We may also contact you to respond to product questions or concerns that you may express. These types of communications are necessary to serve you, respond to your concerns and to provide the high level of customer service that we offer our customers.
b. Opt-In Communications
In addition to the essential service related announcements that we will send you as described in Section 2(a) above, if you opt-in during the Anita Grant Ltd Site registration process or at other times when you submit personally identifiable information, the information you provide may be used to create and deliver to you our newsletters, surveys or other communications containing product and event information, haircare and cosmetics tips or promotions ("Opt-In Communications"). For example, we may look at what you have previously ordered in an attempt to tell you about promotions that will be of particular interest to you. We will also assume that you have indicated your consent to opt-in if you have given us your details when placing an order without opting-out by un-ticking the consent boxes. If you prefer not to receive such Opt-In Communications, please do not opt-in to receive these communications or, if you are giving us your details when placing an order, please opt-out when given the opportunity to do so. If you do opt-in (or if you do not opt-out when placing an order) and later decide that you would no longer like to receive these communications, see Section 13 (Choice/Opt-Out) below.
3. Use of Personally Identifiable Information by Group Companies
We may share your personally identifiable information with our affiliates and other stockists that distribute and market Anita Grant products (the "Group Companies"). Group Companies may use this information in accordance with this Privacy Policy. See also Section 6.
4. No Disclosure of Personally Identifiable Information for Third Party Marketing
We will not provide your personally identifiable information to third parties for their use in marketing their products or services.
5. Disclosure of Personally Identifiable Information
a. Fraud Protection and Compliance with Law
We may disclose any information, including personally identifiable information, we deem necessary, in our sole discretion, to comply with any applicable law, regulation, legal process or governmental request. We may also exchange information, including personally identifiable information, with other companies and organizations for credit fraud protection and risk reduction.
b. Service Providers
We may retain other companies and individuals to perform functions consistent with our Privacy Policy on our behalf. Examples include customer support specialists, webhosting companies, credit card processing companies, fulfillment companies (e.g., companies that fill product orders or co-ordinate mailings), data analysis firms and email service providers. Such third parties may be provided with access to personally identifiable information needed to perform their functions, but may not use such information for any other purpose.
c. Special Events
If you elect to participate in any promotions, sweepstakes, surveys, questionnaires or other events during your visit to our Anita Grant Ltd Site, the rules or terms and conditions for those events may indicate that your personally identifiable information will be shared with third parties. By choosing to participate and submitting your personally identifiable information with respect to such events, you consent to disclosure of your personally identifiable information to such third parties. This Site is not responsible for and disclaims all liability for any use of the information you choose to provide to such third parties.
6. Transfer of Data to Other Countries
The Group Companies and third parties referenced in Sections 3 and 5 who will receive your information only for the purposes set forth in this Privacy Policy, the third parties with whom you direct us to share your information referenced in Section 4 and the databases in which your personally identifiable information may be stored may be located both inside and outside the the European Union ("EU"). By providing personally identifiable information to this Anita Grant Ltd Site, you acknowledge and accept that the Group Company or third party which receives your personally identifiable information may be located within a state or country which does not guarantee the same level of protection for personally identifiable information as the one in which you reside.
7. Cookies, IP Addresses, Pixel Tags & Tracking Technology
What are cookies? A cookie is a piece of data that enables us to track and target your preferences. We may place a "cookie" on your computer's hard drive so we can recognise you as a return user and personalise your experience and your use of our Anita Grant Ltd Site. The cookie will be stored on your computer's hard drive until you remove it.
We may also use temporary or "session" cookies to help you shop.
These cookies will expire when you place an order. You can have your browser notify you of, or automatically reject, cookies. If you reject our cookies, you may still use the Anita Grant Ltd Site, but you may be limited in the use of some of the features.
We may also use IP addresses to analyse trends, administer the Anita Grant Ltd Site, track traffic patterns, and gather demographic information for aggregate use, as well as in combination with your personally identifiable information for credit fraud protection and risk reduction. When you visit this Anita Grant Ltd Site or view one of our emails, we may use pixel tags (also called "clear" gifs), tracking links and/or similar technology to note some of the pages you visit on our Anita Grant Ltd Site and personalise your experience.
We may also use pixel tags to determine what types of email your browser supports. We may use the information collected through pixel tags, tracking links and similar technology in combination with your personally identifiable information. We are continuously working to make your experience on our Anita Grant Ltd Site better.
To this end, we use Google Analytics, to assist us in better understanding your use of our Anita Grant Ltd Site. Google may place cookies on your computer to collect information on our behalf that will show us how you come to our site and how you use and navigate our Anita Grant Ltd Site.
Other business partners, social media services and service providers may also use cookies on their sites. For example, you may have clicked through to our Site from one of their sites. We have no access to, or control over, these cookies and do not accept any responsibility for such third party cookies. Please refer to the privacy policies posted on the applicable third party website to understand the third party's use of cookies and your options relating to those cookies.
Web browser cookie modification:
If you don’t want to receive cookies, you can modify your browser so that it notifies you when cookies are sent to it or you can refuse cookies altogether. You can also delete cookies that have already been set.
If you wish to restrict or block web browser cookies which are set on your device then you can do this through your browser settings; the Help function within your browser should tell you how. Alternatively, you may wish to visit www.aboutcookies.org, which contains comprehensive information on how to do this on a wide variety of desktop browsers.
8. Use of Aggregate Information
We may use the information you provide in aggregate (non-personally identifiable) form for internal business purposes, such as generating statistics and developing products and marketing plans. We may collect, store or accumulate certain non-personally identifiable information concerning your use of the Site, such as information regarding which of our pages are most popular. We may share or transfer non-personally identifiable information with or to our affiliates, licensees and partners. See also Section 6.
9. People under 18
If you are under 18 years of age, you may browse our Site. However, you may not provide personal information to us. For example, you cannot register or make a purchase. This Site is not designed for minors and we do not knowingly collect personally identifiable information from any person under 18 years of age. If you are under 18 years of age and have any questions or concerns about this Site, please seek guidance from a parent or responsible adult.
10. Links
This Anita Grant Ltd Site may contain links to or from other websites. Please be aware that we are not responsible for the privacy practices of other websites. This Privacy Policy applies only to the information we collect on this Anita Grant Ltd Site. We encourage you to read the privacy policies of other websites you link to from our Anita Grant Ltd Site or otherwise visit.
11. Security and Protection of Personal Data
We use computer safeguards such as firewalls and data encryption, and we enforce physical access controls to our buildings and files to keep this data safe. We only authorise access to employees who need it to carry out their job responsibilities.
- We protect the security of your information while it is being transmitted by encrypting it using Secure Sockets Layer (SSL).
- We enforce physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of personal data.
- We may occasionally ask for proof of identity before we share your personal data with you.
- We will reveal only the last four digits of your credit card number when confirming an order.
The personal data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by companies operating outside the EEA who work for us or for one of our service providers. We have put in place appropriate protection to make sure your personal data remains private, protected and is treated in line with this Policy.
If you have any questions about security at the Anita Grant Ltd Site, you can email us directly, justforyou@anitagrant.com
12. Accuracy of and Updating Your Information
We will take reasonable steps to create an accurate record of any personal information you have submitted through this Site. However, we do not assume responsibility for confirming the ongoing accuracy of your personal information. You are responsible for keeping your information on file with us up to date. You may review and change the personally identifiable information you provide to us at any time by emailing us at: info@anitagrant.com. If you are a registered user, you can also review, change or correct your personal information at any time by accessing "My Account" located at the top right hand corner of this page.
13. Choice/Opt-Out
You may opt out of receiving future Opt-In communications when you register at this Site or otherwise provide your contact information to us. You may change your preferences at any time by accessing "My Account" located at the top right hand corner of this page or clicking the "unsubscribe" link at the bottom of each Opt-In Communication email you receive. Please note that this opt-out only applies to Anita Grant Ltd Site Opt-in Communications and does not apply to communications to serve you (described in Section 2(a) of this Privacy Policy) or to other communications, which may reference Anita Grant Ltd, e.g., from a retail store, online shop and/or salon.
14. Data Controller
The information you provide to us will be managed by our Data Controller. You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to our Data Controller at Anita Grant Ltd, Janelle House, Hartham Lane, Hertford, Hertfordshire, SG14 1QN. If you believe that any information we are holding on you is incorrect or incomplete, please write or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
15. Notification of Changes
We may revise this Privacy Policy from time to time. If we decide to change our Privacy Policy, we will post the revised policy here. As we may make changes at any time without notifying you, we suggest that you periodically consult this Privacy Policy.
16. QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at justforyou@anitagrant.com or by mail at
Anita Grant Ltd
Privacy Compliance Officer
Janelle House
6 Hartham Lane
Hertford
SG14 1QN
England
United Kingdom
