Thank you for shopping at Anita Grant
HOLIDAY SHIPPING SCHEDULE 2019:
ORDERS PLACED ON OR AFTER THE 14TH OF DECEMBER 2018 WILL BE SHIPPED ON THE 3RD OF JANUARY 2019.
You will receive an email with an anticipated ship date (an indication not guaranteed), after we have received payment for your order.
FREE DELIVERY ON ALL ORDERS WITH A SUBTOTAL OVER £45, AFTER ANY APPLICABLE TAXES, DISCOUNTS OR PROMOTIONS.
(Anita Grant reserves the right to select the most appropriate shipping carrier for our Free Shipping promotion, either Royal Mail or UPS.
Our Free Shipping promotion is not available for orders to India, Reunion or United Arab Emirates)
Orders are processed within 2 to 3 business working days, in the sequence that they are received, and ship from the UK.
Please ensure that you provide the correct delivery address for your order.
Amendments and/or errors cannot be rectified and/or compensated after your order has been shipped.
UPS delivery duration does not reflect the time required to process your order.
United Kingdom, Highlands, & Islands, Gibraltar, Guernsey, & Jersey
£3.50 - Royal Mail First Class Post - Standard (Delivery Duration Approx. 2 - 3 Business Days - not tracked)
£5.95 - United Parcel Service - Click & Collect with UPS
(Delivery Duration Approx. 1 Business Day after your order has been collected - tracked & traced to UPS collection point only)
£12 - United Parcel Service - Door to Door Service with UPS*
(Delivery Duration Approx. 1 Business Day after your order has been collected - tracked & traced)
European (EU) Countries
£5.50 - Royal Mail Standard Airmail (Delivery Duration Approx. 5 - 7 Business Days - not tracked)
£13.95 - United Parcel Service - Click & Collect with UPS (Delivery Duration Approx. 2 Business Days - tracked & traced to UPS collection point only)
From £18 dependent upon weight - United Parcel Service - Door to Door Service with UPS
(Delivery Duration Approx. 3 - 5 Business Days - tracked & traced)
Rest of the World
From £9.99 dependent upon weight & destination - Royal Mail Standard Airmail (Delivery Duration Approx. 7 - 10 Business Days - not tracked)
From £30 dependent upon weight & destination - United Parcel Service - UPS* (Delivery Duration Approx. 2 - 5 Business Days - tracked & traced)
We suggest that you use UPS (United Parcel Service) if you require a guaranteed tracked and insured service.
We can *not* compensate for orders that are delayed, lost or stolen using Royal Mail Standard Airmail.
We ship to over 100 countries, worldwide.
Within mainland United Kingdom, as well as Gibraltar, Guernsey, and Jersey.
54 European (EU) Countries
Aland Islands, Albania, Andorra, Armenia, Austria, Belarus, Belgium, Bosnia And Herzegovina, Bouvet Island, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Greece, Greenland, Guadeloupe, Holy See (Vatican City State), Hungary, Iceland, Ireland, Isle Of Man, Italy, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Moldova, Republic of, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Reunion, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, Ukraine.
Over 60 Non-European (Non-EU) Countries
United States, Canada, Anguilla, Antigua And Barbuda, Argentina, Aruba, Australia, Bahamas, Barbados, Belize, Bermuda, Bolivia, Brazil, Cayman Islands, Chile, Colombia, Costa Rica, Cuba, Curaçao, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Falkland Islands (Malvinas), Fiji, French Guiana, Grenada, Guatemala, Guyana, Haiti, Honduras, Israel, India, Jamaica, Japan, Malaysia, Martinique, Mexico, Montserrat, Netherlands Antilles, New Zealand, Nicaragua, Panama, Paraguay, Peru, Reunion, Russia, Saint Barthélemy, Saint Kitts And Nevis, Saint Lucia, Saint Martin, Saint Pierre And Miquelon, Sint Maarten, South Africa, Singapore, St. Vincent, South Korea, Suriname, Trinidad and Tobago, Turks and Caicos Islands, Taiwan, United Arab Emirates, United States Minor Outlying Islands, Uruguay, Venezuela, British Virgin Islands.
If your country is not listed please contact us.
Non-EU Member States:
When ordering products directly from Anita Grant, you are considered to be the “importer of record”, and such customers must comply with all laws and regulations of the country in which you are receiving the goods. Additional charges for customs clearance must be borne by you. Customs policies vary from country to country, so you should contact your local customs office for further information. We have no control over customs charges and cannot predict what they may be.
Return to Sender:
If your goodies are returned to Anita Grant Ltd for any reason, including:
b. Incorrect address provided
c. No one available to sign for and/or collect your goodies
An additional charge will be incurred to cover re-delivery costs.
Shipping and handling is non-refundable.
Please ensure that you provide us with the correct delivery address - as mistakes and/or errors cannot be rectified and/or compensated after your order has been shipped.
Damaged in Transit:
If you are claiming against an order you received that has been damaged in transit please notify us directly, via email. Provide us with your order number and photographic evidence of the damage.
Failure to comply will result in the loss of or ineligibility for a refund or compensation claim.
In addition to the Distance Selling Regulations, Anita Grant also offers returns of any product(s) should you change your mind. Items must be returned within 28 days of receipt, and must be returned in the same condition that it was received by the customer. Customers can claim a refund on their returned purchases, or choose to exchange them for a different product. For returns made by customers outside the Distance Selling Regulations, you will be entitled to a refund of the full monetary value of the goods that are returned, at the price at which they were originally purchased.
We cannot refund or exchange: items that have been opened, tested or partially used and which cannot be returned in the same physical state to which they were purchased; and electronic gift vouchers.
All items returned must be in the original condition that the customer received them in and must be unused, unopened, and in their original packaging. Packaging includes ensuring that side labels are affixed in their original state, and unopened/unbroken, all tamper seals intact and boxes unopened. All returned goods will be inspected before refunds are issued to ensure an “as new” condition. However, please note that items are your responsibility until they reach our office. It is important that you ensure that all returned items are wrapped in suitable packaging, to prevent damage to the items or their packaging. We are not responsible for any items that are returned in error. As a precaution, we strongly recommend that you use a delivery service that insures you for the value of the goods that you are returning. This protects you against lost or damaged goods. We can not refund shipping costs.
When returning items, please ensure that you include all of the following information:
a) Full Name
b) Address, as provided on the original order
c) Order Number, so that we can identify your original purchase
d) Reason for Return or Exchange
All returned goods should be sent to Anita Grant Ltd:
Wesley Court, 4a Priory Road