Are all your hair and skin care goodies natural?
We purchase our ingredients directly from farming communities and/or partnerships with fair trade suppliers throughout the world. We work with our cosmetic chemists to create products that are pure and natural. We avoid using harsh synthetic chemicals and controversial ingredients. The natural ingredients we use to create our goodies are in either their raw, refined or cold processed form and safe for external use.
Are your products certified with the UK's Soil Association, USDA or any other accredited organisation?
We are not certified or licensed by the Soil Association this is purely due to the administrative and membership costs they impose. However, all of our organic ingredients are sourced from an accredited suppliers. However, we do declare, within our ingredients lists, the total percentage of organic ingredient(s) used within our products.
Why don’t you use plastic for everything?
Plastic has been in the news, recently, and the information has been rather alarming.
Some types of plastics are known to leach toxins while others are considered to be safe. We would rather keep our customers safe and use glass jars, bottles and recycled tissue paper, and cardboard boxes to house our products. This way your fresh, made to order goodies are free from potentially harmful substances that have been known to contaminate plastic.
Albeit, PET containers are considered to be “Good” we would rather err on the side of caution.
I've just placed my order, when will I get it?
Our goodies are handmade fresh, daily. All orders are processed in the sequence they are received. We ask that you please allow up to 2 business working days, for us to process your order.
I haven't received my entire order.
• The majority of our packaging is glass. To ensure your goodies arrive safely we ship larger orders separately.
• If any of your goodies are missing please contact us immediately.
I can not seem to find what I'm looking for...
Contact us using the message app at the bottom right. We have loads of natural hair and skin care goodies and it can be easy to miss the one you're after. We're here to help so don't be shy.
I have sensitive skin can I still use your products and are they allergy free?
All the goodies, in our range of products, are 100% natural and are formulated to be extremely gentle even for the most sensitive of skin types. However, whilst our products are made from the most gentle of ingredients as well as being simple as possible in formulation we recognise that every body is different. As such we can not guarantee any one ingredient or product to be completely allergy-free for everyone. If you have concerns we suggest that you do a patch test on your wrist, inner elbow or behind your ear, prior to using any of our products for the first time.
Do your products contain parabens?
No, none of the Anita Grant range of goodies contains parabens, DMDM hydantoin, PEGs, silicones, mineral oil, sodium polyacrylate, SLS, SLES, DEA, phthalate, urea, parafin, lanolin, artificial fragrances, fillers or any nasties.
Do you use any animal ingredients?
All of our products are vegetarian friendly and most are vegan friendly. However, we do use honey in our Rhassoul Deep Condishes.
How long should I keep a product for?
We know that you'll love your goodies so much that they won't last that long! However, if your goodies are left unopened they should have a shelf life of around 6 to 24 months. Make sure you keep them in a dry place, away from direct sunlight. Once opened and stored correctly you'll need to refer to the PAO, ‘period after opening', symbol on the label. It's a diagram of an open jar with a number, the number indicates the time period in months that your goodies will last after opening, when stored correctly.
When will an item be back in stock?
We hate it when the goodies you want are out of stock! It's probably because another fan got there first. However, most goodies are back in stock within two weeks so do keep checking the website, or our Instagram, Facebook Fan Page or Twitter for any updates.
Why are some of your goodies a different colour to the last time I ordered?
We make all of our goodies in small batches, daily, to ensure that you receive them at their freshest and most optimum. We only use the highest quality ingredients in our goodies. As with all botanical ingredients the appearance *may* differ slightly from time to time it's just further evidence that you're purchasing freshly made, totally natural hair care and skin care goodies.